on-line distributors and suppliers of milking machine spares and spare parts for milking machines


milkingmachines.co.uk

milkingmachines.co.uk
Unit C5, Palmers Brook Farm
Park Road
Wootton Bridge, Ryde,
Isle of Wight
PO33 4NS
United Kingdom
tel 01983 532667
fax 08715 288658
skype milkingmachines
sales@milkingmachines.co.uk


milkingmachines.co.uk terms and conditions

Mikingmachines.co.uk's milking machine spares, excluding rubber, silicone goods and liners/inflations are guaranteed  for one year against defects in materials and workmanship. Rubber and silicone goods are guaranteed for 3 months, and liners/inflations are  guaranteed for 3 months or 400 milkings, which ever is sooner. Water heater elements are guaranteed against faulty materials and workmanship for 6 months, provided they are only used to heat water. Milkingmachines.co.uk will at its option, repair, replace or refund the purchase price on items which prove to be defective in materials or workmanship during the warranty period. Labour, carriage and service charges are not included. This warranty extends to the original purchaser and may not be transferred. Improper installation, accidental damage  or abuse of parts voids guarantee.

Value Added Tax (VAT)  - As milkingmachines.co.uk is a Business to Business seller (B2B) prices shown do not include VAT which will be added at the checkout at the current prevailing rate.

Minimum Order Value - There is a minimum order value of 25.00 excluding vat and carriage.

Failed delivery of goods - Delivery of goods will be attempted twice. If you do not contact the delivery company after the second failed attempt your parcel may be returned by the delivery company and you may incur an additional carriage cost to re-deliver.

Shortages and non supply - Please check your delivery note and invoice for goods supplied. If there are any shortages or discrepancies, please let us know within 24 hours of receipt of your delivery. Claims for shortages received after this time can not be entertained.

Non-Delivery - You will be sent an email advising you when your goods have been dispatched. Please allow three working days for your goods to arrive. If after seven working days your goods have not arrived, please notify us immediately by email or fax to allow us to investigate. Claims for non-delivery after this time can not be entertained.

Transport damage - Upon arrival of any consignment, care must be taken to ensure that the boxes delivered are complete and in good condition. Any visible damage or missing boxes should be noted on the courier's delivery note. With larger goods such as portable milking machines and water heaters, it is advisable to mark the courier's delivery note:- 'Goods unexamined'. If your goods show obvious signs of damage it is recommended that you don't accept the delivery. Claims will be rejected if you have signed the carriers delivery note accepting the goods in good condition and later find damage. Failure to adhere to any of these points will result in rejection of any claim. Any missing boxes or damaged goods should be reported to Milkingmachines.co.uk within 24 hours by email or fax.

Return of faulty goods - If any of our products fail within the guarantee period, milkingmachines.co.uk will at its option repair, replace or refund the purchase price on items which prove to be defective in materials or workmanship. To return faulty goods, please email sales@milkingmachines.co.uk to obtain a returns authorization number, warranty form and address label, which we will send out to you by email within 48 hours. On receipt of your warranty claim form, please return the item in it's original packaging with all accessories. The parcel is your responsibility until we receive it, so we recommend you package it well, and use a recorded and insured delivery service. Faulty goods must be returned with 14 days of receiving the returns authorization. You will be sent an email to let you know we have received your returns, and another to let you know when your claim has been processed.

Please note that faulty goods returns can not be accepted and will not be processed unless the above procedure is followed.

Return of incorrectly supplied goods - If you wish to return any of our products which you have received due to an error on our part, please advise us within 24 hours of receipt of these goods, please email sales@milkingmachines.co.uk to obtain a returns authorization number, returns form and address label, which we will send out to you by email within 48 hours. We will refund the cost of returning the goods to us. The parcel is your responsibility until we receive it, so we recommend you package it well, and use a recorded delivery service. You will be sent an email to let you know we have received your returns, and another to let you know when your claim has been processed.

Please note that incorrectly supplied goods returns can not be accepted and will not be processed unless the above procedure is followed.

Return of incorrectly ordered goods - If you wish to return any of our products which you have received due to an error on your part, please advise us within 24 hours of receipt of these goods, please email sales@milkingmachines.co.uk to obtain a returns authorization number, returns form and address label, which we will send out to you by email within 48 hours. These goods must be un-opened, un-used and in original condition.  Your original delivery charge will not be refunded, and all such goods will be subject to a 20% administration charge. You will be responsible for  the cost of returning the goods to us. The parcel is your responsibility until we receive it, so we recommend you package it well, and use a recorded delivery service. We must receive the returned goods within 7 days from the date the returns form is emailed to you. You will be sent an email to let you know we have received your returns, and another to let you know when your returns have been processed. For reasons of hygiene we are unable to accept returns of any milk filtration products, milking liners, milking clusters, rubber and silicone tubing and fittings or portable milking machines.

Please note that incorrectly ordered goods returns can not be accepted and will not be processed unless the above procedure is followed. 

Return of unwanted goods - If for any reason you are unhappy with your purchase, please advise us within 24 hours of receipt of these goods, please email sales@milkingmachines.co.uk to obtain a returns authorization number, returns form and address label, which we will send out to you by email within 48 hours. These goods must be un-opened, un-used and in original condition.  Your original delivery charge will not be refunded, and all such goods will be subject to a 20% administration charge. You will be responsible for  the cost of returning the goods to us. The parcel is your responsibility until we receive it, so we recommend you package it well, and use a recorded delivery service. We must receive the returned goods within 7 days from the date the returns form is emailed to you. You will be sent an email to let you know we have received your returns, and another to let you know when your returns have been processed. For reasons of hygiene we are unable to accept returns of any milk filtration products, milking liners, milking clusters, rubber and silicone tubing and fittings or portable milking machines.

Please note that unwanted goods returns can not be accepted and will not be processed unless the above procedure is followed

Return of contaminated goods - To prevent the risk of cross contamination, any items that are returned with any contamination whatsoever will be disposed of and no refund will be made.

Shipping Details - We are unable to deliver to flats, PO Boxes or holding addresses. You will be sent an email to let you know we are unable to process your order in this case.

Milkingmachines.co.uk's returns policy does not affect your statutory rights.

Delivery - We will deliver your goods within 30 days unless you have agreed to a longer time. If we cannot deliver the goods within this time we will immediately tell you by telephone, fax or email and agree on another time for delivery. If you cannot agree on another delivery time, you will be offered a refund for any money received. If items are in stock we will usually deliver within seven working days of accepting your order.

Receipts - We will provide you with a VAT invoice for your purchase, which will be sent separately from your order by email.

Payment Details - The registered address for the payment card you are using must be the same as the invoice address. If we are unable to match the payment card and address you will be sent an email to let you know we have been unable to complete the credit card transaction.

Mistakes in bills, receipts or payments - We will correct any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of agreeing to do so.

Complaints - If you wish to complain about any aspect of our service then please email us in the first instance at sales@milkingmachines.co.uk explaining the nature of your complaint. We will respond within 5 working days giving you either a solution or a reasonable timescale for resolving the dispute. It is our intention to resolve disputes fairly, confidentially, effectively and speedily.

Disclaimer - Milkingmachines.co.uk takes absolutely no responsibility for any malfunction in your milking equipment or any liability to livestock, milking operatives, or any consequential losses.

If you have any questions/comments about terms and conditions of sale, you should email us sales@milkingmachines.co.uk

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Disclaimer: The original equipment manufacturers names and numbers are for reference purposes only, and are used only to identify suitable alternatives. Unless specifically stated, we are not inferring our products are identical to the original equipment, or made by the original equipment manufacturer.

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milkingmachines.co.uk Copyright 1999 - 2017. Web design and SEO by Shaun Wheeler. This site was last updated 02/03/2017, and features in isleofwightweather.co.uk. loheat.co.uk sell dairy equipment and  water heaters. milk-bar and calf-feeding.co.uk sell calf feeders. Part of the dc engineering specialist dairy engineers and milking machine installers collection of milking machine and dairy equipment websites, helping provide you with usable milking solutions.
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