|
Mikingmachines.co.uk's milking
machine spares, excluding rubber, silicone goods and
liners/inflations are guaranteed for one year against
defects in materials and workmanship. Rubber and silicone goods
are guaranteed for 3 months, and liners/inflations are
guaranteed for 3 months or 400 milkings, which ever is sooner.
Milkingmachines.co.uk will at its option, repair, replace or
refund the purchase price on items which prove to be defective in
materials or workmanship during the warranty period. Labour,
carriage and service charges are not included. This warranty
extends to the original purchaser and may not be transferred.
Improper installation, accidental damage or abuse of parts
voids guarantee.
Minimum Order Value -
There is a minimum order value of £25.00 excluding carriage.
Shortages and non supply -
Please check your delivery note and invoice for goods supplied.
If there are any shortages or discrepancies, please let us know
within 48 hours of receipt of your delivery. Claims for
shortages received after this time can not be entertained.
Transport damage - Upon
arrival of any consignment, care must be taken, that the boxes
delivered are complete and in good condition. Any visible damage
or missing boxes should be noted on the courier's delivery note.
Any transport damage or missing boxes should be reported to
Milkingmachines.co.uk within 24 hours by telephone or email.
Failure to adhere to these points may result in rejection of the
claim. With water heaters, it is advisable to mark the courier's
delivery note:- 'Goods unexamined'.
Return of faulty goods - If
any of our products fail within the guarantee period,
milkingmachines.co.uk will at its option repair, replace or refund
the purchase price on items which prove to be defective in
materials or workmanship. To return faulty goods, please telephone
01983 532667 or fax 0870 0516249 or Skype milkingmachines.co.uk to obtain a returns
authorization number, warranty form and address label, which we
will send out within 48 hours. On receipt of your warranty claim
form, please fill out all sections, and return the item in it's
original packaging with all accessories. The parcel is your
responsibility until we receive it, so we recommend you package it
well, and use a recorded delivery service. You will be sent an
email to let you know we have received your returns, and another
to let you know when your claim has been processed.
Return of incorrectly supplied
goods - If you wish to return any of our products which you
have received due to an error on our part, please advise us
within 48 hours of receipt of these goods, on
01983 532667 or fax 0870 0516249 or Skype milkingmachines.co.uk to obtain a returns
authorization number, returns form and address label, which we
will send out within 48 hours. We will refund the cost of
returning the goods to us. The parcel is your responsibility until
we receive it, so we recommend you package it well, and use a
recorded delivery service. You will be sent an email to let you
know we have received your returns, and another to let you know
when your claim has been processed.
Return of incorrectly ordered
goods - If you wish to return any of our products which you
have received due to an error on your part, please advise us
within 48 hours of receipt of these goods, on
01983 532667 or fax 0870 0516249 or Skype milkingmachines.co.uk to obtain a returns
authorization number, returns form and address label, which we
will send out within 48 hours. All such goods will be subject to a
20% administration charge. You will be responsible for the
cost of returning the goods to us. The parcel is your
responsibility until we receive it, so we recommend you package it
well, and use a recorded delivery service. You will be sent an
email to let you know we have received your returns, and another
to let you know when your returns have been processed..
Return of unwanted goods -
If for any reason you are unhappy with your purchase, you can
return any goods un-opened, un-used and in original condition
within 7 days of receipt. Please telephone 01983 532667 or
fax 0870 0516249 or Skype milkingmachines.co.uk to obtain a returns authorization number,
returns form and address label, which we will send out within 48
hours. All such goods will be subject to a 20% administration
charge. You will be responsible for the cost of returning
the goods to us. The parcel is your responsibility until we
receive it, so we recommend you package it well, and use a
recorded delivery service. You will be sent an email to let you
know we have received your returns, and another to let you know
when your returns have been processed.
Milkingmachines.co.uk's returns
policy does not affect your statutory rights.
Your right to cancel - You
have the right to cancel the contact for the supply of products
from milkingmachines.co.uk within seven working days of delivery.
This applies to all of our products. We can not however, accept
cancellation of contract for rubber, silicone goods and
liners/inflations if the products have been used or where the
packaging of products has been unsealed. If you wish to cancel
your contract, please telephone 01983 532667 or fax 0870
0516249 or Skype milkingmachines.co.uk to obtain a cancellation authorization number and
cancellation form, which we will fax or email to you within 12
hours. Please repackage the products you wish to return, and send
them back to us so we receive them within seven working days of
the date you received them. The parcel is your responsibility
until we receive it, so we recommend you package it well, and use
a recorded delivery service. You can not cancel any carriage
charges for products sent to you. Within 30 days of receipt of
your cancelled goods your money will be returned less delivery
charges to you and less a 20% administration charge.
Delivery - We will deliver
your goods within 30 days unless you have agreed to a longer time.
If we cannot deliver the goods within this time we will
immediately tell you by telephone, fax or email and agree on
another time for delivery. If you cannot agree on another delivery
time, you will be offered a refund for any money received.
Receipts - We will provide
you with a VAT and credit card receipt for your purchase, which
may be sent separately from your order.
Mistakes in bills, receipts or
payments - We will correct any mistakes in bills, receipts or
payments as soon as possible, and at the latest within 30 days of
agreeing to do so.
Complaints - If you wish to
complain about any aspect of our service then please email us in
the first instance at
sales@milkingmachines.co.uk explaining the nature of your
complaint. We will respond within 5 working days giving you either
a solution or a reasonable timescale for resolving the dispute. It
is our intention to resolve disputes fairly, confidentially,
effectively and speedily.
Disclaimer -
Milkingmachines.co.uk takes absolutely no responsibility for any
malfunction in your milking equipment or any liability to
livestock or milking operatives.
If you have any questions/comments about
terms and conditions of sale,
you should email us
sales@milkingmachines.co.uk
|
